Hand this to a manager on day one. Front: how to open and run a deal. Back: how to read the score and coach the gap.
The pillar at 0 is the deal's coaching surface. Move that pillar, and the score moves the category. Do not coach the deal in aggregate · coach the gap. One pillar, one action, one week.
When in doubt, ask the Nuclear Question for the lowest pillar (see the One-Pager). If the rep can't answer it with a buyer behavior, the pillar stays at 0 and that's your coaching conversation.